Responsible Gaming
At River Cree Casino, we want gambling to remain an enjoyable form of entertainment. We take player protection seriously and provide tools and resources to help you stay in control.
Our Commitment
We are committed to:
- Preventing underage access to our services
- Providing tools that help players manage their time and spending
- Offering clear information about the risks associated with gambling
- Supporting players who feel they may need help
Age Verification
Our services are available only to individuals who have reached the legal gambling age in their jurisdiction of residence. We may request identity verification documents at any stage to confirm eligibility.
Tools to Help You Stay in Control
Your account settings include several responsible gambling tools:
- Deposit limits — set daily, weekly, or monthly limits on how much you can deposit.
- Loss limits — cap the amount you’re willing to lose over a set period.
- Time-out — temporarily suspend your account for a period of your choosing (e.g., 24 hours to 30 days).
- Self-exclusion — request a longer-term or permanent exclusion from the Site. Once activated, this cannot be reversed before the chosen period ends.
To activate any of these tools, contact our support team via live chat or email, or use the relevant option in your account settings.
Recognizing the Signs
Gambling can become a problem when it starts to affect your finances, relationships, work, or wellbeing. Signs to watch for include:
- Spending more money or time than you intended
- Chasing losses
- Gambling to escape stress or negative emotions
- Neglecting responsibilities because of gambling
- Borrowing money or hiding gambling activity from others
If any of this sounds familiar, we encourage you to use our self-limitation tools and consider reaching out to a support organization.
Support Organizations
If you or someone you know is struggling with gambling, the following resources offer free and confidential support:
- Canadian Centre for Addictions — https://canadiancentreforaddictions.org
- ConnexOntario (Ontario) — 1-866-531-2600
- Alberta Health Services Addiction Helpline — 1-866-332-2322
- GameSense — https://www.gamesense.ca
A Few Guidelines for Healthier Play
- Set a budget before you play, and stick to it
- Treat gambling as entertainment, not a source of income
- Take regular breaks
- Never gamble under the influence of alcohol or drugs
- Avoid chasing losses
Questions?
If you have questions about responsible gambling tools available on River Cree Casino, our support team is available via live chat and email.